TERMS AND CONDITIONS

PAYMENT

ONCE YOU HAVE CONFIRMED YOUR ORDER AND ARE READY TO PAY, YOU WILL BE DIRECTED TO OUR PAYMENT PROCESSING PAGE WHERE PAYMENTS ARE GENERATED BY EITHER CARD OR INSTANT EFT.

PAYFAST - CREDIT CARD, CHEQUE CARD OR DEBIT CARD

WE PARTNER WITH PAYFAST, ONE OF SOUTH AFRICA'S LEADING SECURE PAYMENT PROCESSORS TO OFFER A NUMBER OF ADDITIONAL PAYMENT METHODS, INCLUDING CREDIT/CHEQUE CARDS (MASTERCARD OR VISA) AND DEBIT CARD PAYMENTS.

PAYFAST IS SELECTED BY DEFAULT AT CHECKOUT. WHEN YOU CHOOSE TO USE IT, YOU'RE REDIRECTED TO PAYFAST'S SECURE WEBSITE AND THEN YOU CAN SELECT WHICH OF THESE SPECIFIC PAYMENT METHODS YOU WANT TO USE. MOST PAYFAST PAYMENTS CLEAR INSTANTLY.

WE PROCESS CREDIT CARDS FROM ANYWHERE IN THE WORLD, AT NO POINT DO WE HAVE ACCESS TO YOUR CARD DETAILS OR PERSONAL INFORMATION. PLEASE TAKE NOTE OF THE TERMS & CONDITIONS LISTED. BY CONFIRMING YOUR ORDER WE AUTOMATICALLY CONFIRM ACCEPTANCE OF TERMS LISTED.

-INSTANT EFT

BANK TRANSFERS WITH SA’S FOUR BIGGEST BANKS THAT ARE INSTANTLY VERIFIED .

SHIPPING

WE PARTNER WITH SOME OF SOUTH AFRICA'S LEADING COURIER COMPANIES. THEY WILL DELIVER YOUR ORDER DIRECTLY TO YOU. PLEASE MAKE SURE THAT ALL THE ADDRESS AND CONTACT DETAILS YOU'VE PROVIDED US ARE CORRECT TO ENSURE THEY CAN GET TO YOU QUICKLY! PLEASE NOTE, WE CANNOT DELIVER TO PO BOX ADDRESSES AS SOMEONE NEEDS TO SIGN FOR THE ORDER.

HOW LONG WILL IT TAKE TO GET MY ORDER?

YOUR ORDER WILL BE PROCESSED WITHIN 1 BUSINESS DAY OF RECEIVING PAYMENT. ONCE WE'VE DISPATCHED, DELIVERIES TO SOUTH AFRICAN MAIN CENTRES ARE QUITE QUICK - USUALLY WITHIN 3-5 WORKING DAYS. OUTSIDE OF MAIN CENTRES, THE TIME MAY VARY AND CAN SOMETIMES TAKE UP TO A WEEK.

HOW MUCH DOES DELIVERY COST?

COURIER DELIVERY IS FREE ON ALL ORDERS IN SOUTH AFRICA OVER R500. IF YOU ORDER LESS THAN R500 YOUR DELIVERY FEE WILL BE R35 IN SOUTH AFRICA.

Order size

Regular SA
delivery fee*

Below R500

R35

Above R500

Free

 

ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A SHIPMENT NOTIFICATION EMAIL WITH TRACKING DETAILS. PLEASE ALLOW UP TO 24 HOURS FOR YOUR TRACKING LINK TO UPDATE TO THE CURRENT STATUS. IF YOU ORDER IS SUBSTANTIALLY DELAYED, OR IF YOU HAVE A QUESTION ABOUT YOUR ORDER'S DELIVERY, PLEASE DON'T HESITATE TO CONTACT US.

IF YOU REQUIRE AN ALTERNATIVE SHIPPING METHOD, CONTACT US AND WE'LL DO OUR BEST TO ACCOMMODATE YOUR NEED!

INTERNATIONAL SHIPPING

ALL INTERNATIONAL ORDERS SHIP VIA REGISTERED MAIL AND ARE EXPECTED TO ARRIVE WITHIN 7-14 DAYS. INTERNATIONAL DELIVERY TIMES VARY DEPENDING ON THE COUNTRY OF DESTINATION. ORDERS INCLUDE TRACKING INFORMATION AND CAN BE TRACED ONLINE. THE FEE FOR INTERNATIONAL SHIPPING IS $12. 

FOR PURCHASES OUTSIDE OF SOUTH AFRICA, KUDU COSMETICA IS NOT RESPONSIBLE FOR TAXES, CUSTOMS CHARGES AND DUTIES LEVIED BY THE RECEIVING COUNTRY. WE DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS.

RATES ON INTERNATIONAL ORDERS ARE BASED ON WEIGHT, DESTINATION, AND SHIPPING SERVICE. TO SEE THE SHIPPING COST FOR YOUR ORDER, YOU MAY USE THE SHIPPING CALCULATOR LOCATED IN YOUR CART. PLACE ITEMS IN YOUR CART AND BEGIN THE CHECKOUT PROCESS. ADD YOUR BILLING AND SHIPPING INFORMATION TO VIEW YOUR SHIPPING COST.

RETURNS

IF A KUDU PRODUCT ISN'T RIGHT FOR YOUR SKIN, WE WILL GLADLY ACCEPT YOUR REQUEST FOR STORE CREDIT, AN EXCHANGE OR A REFUND WITHIN 30 DAYS OF THE PURCHASE DATE. WE REGRET THAT SAMPLES AND TRIAL SIZES ARE INEGIBLE FOR STORE CREDIT, EXCHANGE OR A REFUND.

YOU WILL HAVE TO PAY FOR THE RETURN POSTAGE UNLESS THE PRODUCT IS DEFECTIVE OR SENT TO YOU IN ERROR. FOR EXCHANGES YOU WILL ALSO NEED TO PAY THE NEW POSTAGE COSTS.

ON RECEIPT OF THE RETURNED GOODS WE WILL GIVE YOU A STORE CREDIT OR A REFUND OF THE AMOUNT PAID FOR THE PRODUCTS. REFUNDS WILL BE MADE AGAINST THE ORIGINAL FORM OF PAYMENT.

PLEASE ENSURE THAT ITEMS ARE PACKED SECURELY TO PREVENT ANY DAMAGE OCCURRING IN TRANSIT ON RETURN.

PLEASE CHECK YOUR PRODUCTS BEFORE OPENING TO ENSURE YOU HAVE THE RIGHT PRODUCT. IF YOU FOUND YOU ORDERED THE WRONG PRODUCT, OR WE SENT THE WRONG PRODUCT, PLEASE MAKE SURE YOU RETURN IT IN ALL OF ITS ORIGINAL PACKAGING.

CANCELLATIONS

YOU MAY E-MAIL US AT CONNECT@KUDUCOSMETICA.COM WITHIN 6 HOURS OF PLACING YOUR ORDER TO REQUEST A CANCELLATION. REFUNDS FOR CANCELLATIONS ARE APPLIED ONCE WE PROVIDE CONFIRMATION.

CLAIMS FOR DAMAGES, LOST OR STOLEN ITEMS

ALL ITEMS PURCHASED FROM KUDU COSMETICA ARE MADE PURSUANT TO SHIPPING ARRANGEMENTS AND WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE ONCE A PACKAGE HAS BEEN COLLECTED FROM OUR WAREHOUSE.

IF YOUR ORDER ARRIVES AND IF ANY DAMAGE OCCURRED TO THE ITEM(S) IN YOUR SHIPMENT, PLEASE NOTIFY US IMMEDIATELY BY E-MAIL OR BY PHONE. PLEASE PROVIDE US WITH YOUR ORDER NUMBER. IF YOU CAN, PLEASE SEND US A PHOTO OF THE DAMAGED ITEM(S). WE WILL GET BACK TO YOU ASAP.

RETURNS ADDRESS:

KUDU COSMETICA
PO BOX 717
STANFORD 7210
WESTERN CAPE
  

THESE TERMS AND CONDITIONS OF USE AND AGREEMENT TO TERMS AND CONDITIONS OF USE APPLY TO THE KUDU WEBSITE LOCATED AT WWW.KUDUCOSMETICA.COM. THESE TERMS AND CONDITIONS APPLY TO USERS WHO ARE CONSUMERS FOR PURPOSES OF THE CONSUMER PROTECTION ACT, 68 OF 2008 (THE “CPA”). THESE TERMS AND CONDITIONS GOVERN THE SUPPLY BY US OF ANY PRODUCTS ORDERED BY YOU ON THE SITE. BY AGREEING TO ORDER A PRODUCT, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.

THESE TERMS AND CONDITIONS ARE IN ACCORDANCE WITH SOUTH AFRICAN LAW. THE LAWS OF YOUR COUNTRY MAY DIFFER FROM SOUTH AFRICAN LAW. USERS SHOULD COMPLY WITH ALL APPLICABLE LOCAL AND INTERNATIONAL LAWS AND REGULATIONS REGARDING THE USE OF OUR WEBSITE.

THIS SITE IS THE PROPERTY OF KUDU COSMETICA (PTY) LTD.

BY USING THIS SITE, YOU AGREE TO THESE TERMS AND CONDITIONS OF USE UNCONDITIONALLY. PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING ANY ORDERS ON WWW.KUDUCOSMETICA.COM.

IF THERE IS ANY PROVISION IN THESE TERMS AND CONDITIONS THAT YOU DO NOT UNDERSTAND, IT IS YOUR RESPONSIBILITY TO ASK KUDU COSMETICA TO EXPLAIN IT TO YOU BEFORE YOU ACCEPT THE TERMS AND CONDITIONS OR CONTINUE USING THE WEBSITE. YOU MUST NOT USE THIS WEBSITE IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS.

KUDU COSMETICA (PTY) LTD RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. IT IS YOUR RESPONSIBILITY TO CHECK THESE TERMS AND CONDITIONS OF USE PERIODICALLY FOR CHANGES TO MAKE SURE THAT YOU ARE SATISFIED WITH THE CHANGES. YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF CHANGES WILL MEAN THAT YOU ACCEPT AND AGREE TO THE CHANGES.

CHANGES MADE AFTER YOU HAVE PLACED AN ORDER WILL NOT AFFECT YOUR ORDER UNLESS WE ARE REQUIRED TO MAKE THE CHANGE BY LAW.

IF YOU DO NOT AGREE TO ANY CHANGES OF THESE TERMS AND CONDITIONS, PLEASE CONTACT US IMMEDIATELY AT CONNECT@KUDUCOSMETICA.COM

AS LONG AS YOU COMPLY WITH THESE TERMS AND CONDITIONS OF USE, KUDU COSMETICA (PTY) LTD GRANTS YOU A PERSONAL, LIMITED PRIVILEGE TO ENTER AND USE THE SITE.

DUE TO SOUTH AFRICAN LEGISLATION, WE ONLY ACCEPT ORDERS FROM THOSE OVER 18 (EIGHTEEN) YEARS OF AGE OR OLDER AND OF FULL LEGAL CAPACITY. IF YOU ARE UNDER THE AGE OF 18 (EIGHTEEN) OR IF YOU ARE NOT LEGALLY PERMITTED TO ENTER INTO A BINDING AGREEMENT, THEN YOU MAY USE THE WEBSITE IF YOUR PARENT OR LEGAL GUARDIAN SUPERVISES YOU AND GIVES HIS/HER CONSENT, THEN SUCH PERSON AGREES TO BE BOUND TO THESE TERMS AND CONDITIONS AND TO BE LIABLE AND RESPONSIBLE FOR YOU AND ALL YOUR OBLIGATIONS UNDER THESE TERMS AND CONDITIONS.

USE OF THE WEBSITE

YOU MAY NOT USE THE SITE OR ANY PORTION OF IT FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THESE TERMS AND CONDITIONS OF USE, OR TO SOLICIT THE PERFORMANCE OF ANY ILLEGAL ACTIVITY OR OTHER ACTIVITY WHICH INFRINGES THE RIGHTS OF KUDU COSMETICA OR OTHERS.

YOU MAY NOT IN ANY WAY USE THIS WEBSITE FOR ANY FRAUDULENT OR SPECULATIVE TRANSACTIONS OR TO DISPLAY, PUBLISH, COPY, PRINT, POST, MODIFY OR OTHERWISE USE THE WEBSITE AND/OR THE INFORMATION CONTAINED THEREIN WITHOUT THE EXPRESS PRIOR WRITTEN CONSENT OF AN AUTHORISED COMPANY REPRESENTATIVE.

YOU AGREE THAT MAY NOT ATTEMPT TO GAIN UNAUTHORIZED ACCESS TO ANY PORTION OR FEATURE OF THE WEBSITE, OR ANY OTHER SYSTEMS OR NETWORKS CONNECTED TO THE SITE OR TO ANY SERVER USED BY KUDU COSMETICA PTY LTD, OR TO ANY OF THE SERVICES OFFERED ON OR THROUGH THE SITE.

YOU AGREE NOT TO USE ANY DEVICE, SOFTWARE OR ROUTINE TO INTERFERE OR ATTEMPT TO INTERFERE WITH THE PROPER WORKING OF THE WEBSITE OR ANY TRANSACTION BEING CONDUCTED ON THE SITE, OR WITH ANY OTHER PERSON’S USE OF THE SITE.

YOU MAY NOT FORGE HEADERS OR OTHERWISE MANIPULATE IDENTIFIERS IN ORDER TO DISGUISE THE ORIGIN OF ANY MESSAGE YOU SEND TO KUDU COSMETICA (PTY) LTD ON OR THROUGH THE SITE OR ANY SERVICE OFFERED ON OR THROUGH THE SITE. YOU MAY NOT PRETEND THAT YOU ARE, OR THAT YOU REPRESENT, SOMEONE ELSE, OR IMPERSONATE ANY OTHER INDIVIDUAL OR ENTITY.

CONTENT

MATERIALS AND INFORMATION ON THIS WEBSITE, INCLUDING LOGOS, TEXT, PHOTOS, PAGES, DOCUMENTS, GRAPHICS, ARTWORK, TRADEMARKS, DATA AND SOFTWARE AUDIO IS OWNED, CONTROLLED OR LICENSED BY OR TO KUDU COSMETICA (PTY) LTD AND IS PROTECTED BY COPYRIGHT AND OTHER LAWS, UNLESS SPECIFICALLY STATED TO THE CONTRARY.

YOU MAY USE THIS MATERIAL ONLY FOR PERSONAL, NON-COMMERCIAL PURPOSES. YOU MAY DOWNLOAD, PRINT AND STORE COPIES OF THIS MATERIAL PROVIDED THAT IT IS FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, IF THIS COPYRIGHT PERMISSION NOTICE IS INCLUDED IN ALL SUCH COPIES.

PARTS OF THE SERVICES MEDIATED THROUGH THE SITE ARE MAINTAINED BY OUTSIDE ORGANIZATIONS. IN SITUATIONS WHERE KUDU COSMETICA ACTS AS AGENT FOR SUCH SERVICES, WE CANNOT BE HELD RESPONSIBLE FOR ANY ERRORS RESULTING FROM THEIR ACTIVITIES. KUDU COSMETICA CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED FROM USING THE SITE.

LINKS

THIS SITE MAY CONTAIN LINKS TO OTHER SITES ON THE INTERNET THAT ARE OWNED AND OPERATED BY THIRD PARTIES. YOU ACKNOWLEDGE THAT WE'RE NOT RESPONSIBLE FOR THE OPERATION OF OR CONTENT LOCATED ON OR THROUGH ANY SUCH SITE.

 

 

 

 

 

 

 

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