FAQ

kudu cosmetica FAQs

ABOUT KUDU

 -WHERE IS YOUR COMPANY

Stanford in the Western Cape of South Africa, an all together fantastic place!  

-WHAT INSPIRED THE NAME KUDU COSMETICA

Angelica, the founder chanced upon the tale ‘the Kudu and the tree of life’ while reading African fables to her youngest son. In the story, the Kudu returns to the other animals in the Kingdom after a long quest bringing back the secrets of the tree and it’s life giving fruits. We're all about keeping it natural and the name just felt right.

PRODUCTS

-HOW ARE KUDU’S PRODUCTS MADE?

All our products are made in micro-batches, daily to ensure a high level potency and bio-activity. Producing in smaller batches allows us to maintain quality control. We are able to ensure purity and freshness. We source our botanical extracts and plant based ingredients from all over Southern Africa and France. Ingredients are sustainably sourced and organically grown.

-WHERE SHOULD I STORE KUDU’S PRODUCTS?

Kudu and all your other skincare products should be stored in a cool, dark place. Plant-based skincare ingredients tend to be photo or light sensitive. We bottle our products in dark, amber glass containers to both protect the antoxidant rich, bio-active botanical ingredients from air and UV light and to extend shelf life.

-DO YOU TEST YOUR PRODUCTS ON ANIMALS?

No! We are 100% cruelty free. We don’t test on animals or source ingredients from companies that carry out animal testing.

-DO YOU USE PARABENS IN YOUR PRODUCTS?

No. We do not use parabens, pthalates, dyes or any harmful chemicals in our products.

-ARE YOUR PRODUCTS VEGAN

Yes, our products are vegan. We do not use any animal-derived ingredients in our products.

-DO YOU USE FRAGRANCES?

We never use artificial fragrances in any of our products. Many of our natural ingredients have their own inherit scents, as nature intended. We do not use potentially irritating essential oils that are photo-toxic and may cause inflammation on the skin. Even if no negative effects are experienced during use, long-term use of these oils may be harmful to your skin.

-ARE YOUR PRODUCTS SAFE FOR PREGNANT/BREASTFEEDING WOMEN?

Though the ingredients used in our products are natural and organic and safer than the potentially harmful ingredients found in conventional products; some natural ingredients are contraindicated for pregnancy. All of our products listed in our Pregnancy collection are safe for pregnant and nursing women to use. If you have any questions or concerns about certain ingredients, please consult with your physician prior to using.

-ARE YOUR PRODUCTS GLUTEN FREE?

Yes, all of our products are gluten free.

-IF I HAVE A NUT ALLERGY, ARE YOUR PRODUCTS SAFE TO USE?

If you are sensitive to nuts, you may want to test a patch on your skin to see if you have any irritation. If you have no irritation, you most likely won't have any allergy to our nut-derived products. If you have a severe nut allergy or intolerance please consult your doctor before using these products.

-CAN MEN USE KUDU’S PRODUCTS?

Absolutely! All of our products are designed for skin types, and not whether you are male or female. In fact, we have many male customers benefiting from our products.

-IS YOUR PACKAGING RECYCLABLE?

Our packaging is produced from recycled materials. Our glass bottles are recyclable or can be re-used. All our ingredients are bio-degradable.

-DO YOU HAVE AN INGREDIENT LIST FOR YOUR PRODUCTS?

Yes, a full ingredients list is provided on each product page and are denoted as natural, organic or wild-crafted.

-WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

The typical shelf life of our products is 6 to 12 months. All products have an open container logo on their label which provides the peak potency period.

-DO YOU USE PALM OIL IN YOUR PRODUCTS?

No, we do not use Palm oil in any of our products. Ethical sourcing and sustainability is of utmost importance to our brand.

RETAIL

 -WHERE CAN I FIND RETAILERS WHERE I LIVE THAT CARRY YOUR LINE?

We are preparing a retail page on our website.

-I WOULD LIKE TO CARRY YOUR LINE IN MY STORE/SPA, WHO SHOULD I SPEAK TO?

For retail opportunities, please send all inquiries to connect@kuducosmetica.com

PAYMENT

For all payment related inquiries, go to https://www.kuducosmetica.com/pages/payment

SHIPPING

For all shipping related inquiries, go to https://www.kuducosmetica.com/pages/shipping

RETURNS

For all returns related inquiries, go to https://www.kuducosmetica.com/pages/returns

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